Very poorly run post office - is anyone in charge, or responsible? I have had an employee openly hostile to me (and he threw a package that was clearly marked "Do Not Drop"), I guess because he was having to process a pile of packages at the drop off table, and it must have pissed him off that I was dropping off one more. I was there earlier today and there was no one at the counter despite 15 people in line - people were having to yell into the back repeatedly to try and get someone's attention and service. And they want to raise prices for such poor service?! What is so frustrating is we know the bad employees are not held accountable for their crappy attitude or performance; despite horrible online reviews of this location there seems to be no effort to address the issues or improve the service; nobody ever gets fired; and we pay for this "service". I will drive further to avoid using this location.
This was the worst post office experience I have ever had. First off, the post office lost my package, I get it, it happens. But the way that I was treated was absolutely horrible. There was an Asian man who helped me, could barely speak any English, and when I asked him to repeat what he had said because I couldn’t understand him he rolled his eyes and walked away. He would not help me find my lost package and just kept telling me to come back tomorrow. When I asked for his name as a reference because he couldn’t figure out where my package was he said I didn’t need his name and walked away. Then when I asked to talk to a manager he said I couldn’t see a manager because it want to help me. Horrible.
Awful. The WORST post office I have ever had to deal with. I own a business and have sent out packages 3 times in the past month at the self service kiosk. Those packages have been delayed 2-3 weeks or just not delivered at all. Come to find out after opening a case, the packages never left the kiosk. Any time I go in, the employees are rude and I have to wait for extended periods of time regardless of the number of people in line. I've tried to call several times to check on tracking for these delayed packages and they have never once answered the phone. Last week I went in and was quoted $13 to ship a package so I agreed to go ahead with it. 10 minutes later after measuring every corner, nook, and cranny, he prints out a label that had a $29 price. I asked if I could just go with the $13 shipping and he said no since he already printed out the label. Overall bad experience EVERY time I go in.
I'd give them 50 negative stars if i could! Worst ever!!This has got to be the WORST post office!! Not only does it take 3 hours to get a worker to actually WORK. But you're lucky if they haven't lost your held mail! It has take 4 months for mail to get forwarded to us. They lost 2 weeks worth of mail and then claimed it was our fault. After canceling a forward and just asking them to HOLD the mail, that never happened. The worker never put it in the system!! Then after talking to the 'Manager' Holly who said she would call us back that evening after she found out what happened to our mail, she NEVER called back! After 47 calls to the post office over 4 days we finally drove back there to speak to Holly about why she didn't call or why they don't answer the phones....her response "we're busy". No...you and your workers are lazy! I've never dealt with such a horrible post office with such slow and lazy workers! I'd start at the top and fire Holly and bring in a manager that will actually make this place work! HORRIBLE Customer Service!!
Sad. Just sad. Maybe some peppy music played in the background would boost morale in our local post office. Employees almost always seem cranky, aloof or just disinterested in helping us customers. Why?
United States Postal Service is a US Post Office based in Highlands Ranch, Colorado. United States Postal Service is located at 9609 S University Blvd, Highlands Ranch, CO 80130, USA.
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